Frequently Asked Questions

The questions families ask us most.

Straight answers about senior move coordination, home organization, and estate clearing — from the team that has been doing this work in Colorado Springs since day one.

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18+ YEARS  ·  CPO  ·  cSMM  ·  ECHM  ·  PALS  ·  NAPO MEMBER  ·  COLORADO SPRINGS & THE FRONT RANGE

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These are the questions we hear on nearly every first call. If yours is not here, it belongs on the next page — just ask us directly.

What does senior move coordination involve?
Senior move coordination is the planning and management of an older adult’s move from a long-lived-in home to a smaller residence or senior community. It covers the floor plan, the decisions about what comes and what does not, the disposition of everything left behind, the move itself, and the unpacking and setup on the other end. The point is that one team holds the whole sequence, so the family is not coordinating four vendors.
How is this different from hiring a professional organizer?
An organizer improves how a space works. Coordination manages a transition from one home to another, including the parts that happen outside the house — the sale, the donations, the haulers, the timeline against a closing date. Coordination is the layer that keeps every trade and vendor pointed at the same finish line.
How much does it cost?
Project pricing is scoped in writing after a Working Assessment, which is $250. The Assessment produces a written plan with phases, sequence, timeline, and a disposition strategy for the contents. Costs vary with the size of the home, the volume, and how much of the work the family wants to keep.
How long does it take to clear a house?
Most whole-home clearings run between two and six weeks of active work, depending on square footage, volume, and how many decision-makers are involved. A phased senior move typically spans four to eight weeks from Working Assessment to first night in the new home. We give you a specific range in writing before any work begins.

How the Work Runs

The mechanics families want to understand before they can relax. No hedging, no marketing language.

What happens to the things nobody in the family wants?
Everything is routed through the Disposition Pathway: Gift, Sell, Donate, or Responsibly Dispose, in that order. Gifting to family comes first, then resale where there is real value, then donation to organizations we have relationships with, and only then disposal — and disposal means recycling and proper handling, not a dumpster by default.
Do I need to be there while you work?
No. A large share of our clients live out of state and take part by phone and photo. We can also work alongside you if being there matters, or alongside your parent at their pace. Whichever produces the better outcome for your family is the right answer.
How do you decide what to keep?
You decide. We run the Edit stage so that the decisions arrive one at a time, in a sensible order, with the easy ones first — which is what makes the hard ones possible. We never make a keep-or-release call on your behalf without asking.
Do you work with families who live out of state?
Yes, routinely. Remote coordination runs on scheduled check-ins, photo-and-video walk-throughs, and a written decision log so nobody is guessing what was said last Tuesday. Most out-of-state families tell us the visibility is better than what they had when they were driving out on weekends.

Credentials, Coverage & Logistics

The professional questions we welcome from attorneys, fiduciaries, and prepared families.

Are you insured and bonded?
Yes. A Call to Order carries general liability and business insurance appropriate for in-home service work in Colorado, and our team is bonded for work inside client homes. Certificates of insurance are available on request for attorneys, fiduciaries, trustees, and property managers.
What is a Certified Professional Organizer?
A Certified Professional Organizer (CPO) is a credential issued by the Board of Certification for Professional Organizers, requiring documented client hours, a written examination, and ongoing continuing education. It is the industry’s benchmark for demonstrated experience and adherence to a professional code of ethics.
What areas do you serve?
Colorado Springs, Monument, Woodland Park, Pueblo, Castle Rock, Larkspur, Fountain, and the surrounding El Paso and Douglas County communities. We travel to Denver and the northern Front Range for full-scope engagements, and we coordinate remotely for families across the country whose loved ones live here.
How soon can you start?
A Working Assessment is typically scheduled within one to two weeks of your first call. Project start dates depend on current book and scope, but urgent matters — a hospital discharge, a closing date, an out-of-town family window — are triaged the day you call. Tell us the timeline and we will tell you honestly what we can hold.

Still have questions?

Most families come to us later than they meant to, and almost none of them are as behind as they think. Whatever is in front of you, it is workable — and the first conversation is quiet, confidential, and free.

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